Difficult Conversations for the Front Office
Empowering Front Office Excellence: Mastering Difficult Conversations
Welcome to a transformative course that equips your front office team with the essential skills to navigate difficult conversations with patients. Presented by the esteemed Dr. Kevin Kwiecien, D.M.D, M.S., this course is designed to identify common conversations that may create anxiety or uncertainty for front office personnel, regardless of their years of experience. Prepare to discover powerful verbiage that diffuses tension and fosters a safe environment for future conversations with all patients.
Course Overview:
“Difficult Conversations for the Front Office” is a comprehensive exploration of effective communication strategies and conflict resolution techniques tailored for the front office team. As the face of your dental practice, the front office staff plays a pivotal role in patient interactions. This course empowers your team with the confidence to address common concerns, defuse tension, and foster trust with patients.
Learning Objectives:
Throughout this course, your front office team will achieve the following learning objectives:
- Identify common conversations between the front office staff and patients that may create anxiety or uncertainty.
- Discuss effective verbiage that can be utilized by the office manager/administrative person/front office and all team members to foster positive communication.
- Demonstrate the benefits of preparing for difficult conversations, ensuring your team responds with compassion and confidence.
Course Highlights:
- Expert Guidance: Benefit from Dr. Kevin Kwiecien’s expertise in enhancing front office communication and creating a safe and reassuring environment.
- Transformative Verbiage: Discover the power of using specific language that defuses tension and builds trust with patients.
- Real-World Scenarios: Embrace real-life examples to practice and master difficult conversations with confidence.
- Building Patient Trust: By mastering difficult conversations, your front office team will enhance patient trust and elevate your practice.
Elevate Your Practice and Empower Your Front Office:
Course Duration: 46 minutes and 50 seconds.
Empower your front office team with the transformative impact of effective communication. Dr. Kevin Kwiecien’s expertise will guide your team to create positive and reassuring interactions with patients.
Don’t miss this opportunity to enhance your front office communication, build patient trust, and enrich your practice. Join us for “Difficult Conversations for the Front Office” and unlock the secrets to empowering patient interactions. Embrace the transformative power of knowledge and propel your dental practice to new heights.
Enroll now and embark on an unforgettable educational journey that will leave your front office team inspired, informed, and equipped to handle any conversation with grace and confidence. This course promises to be a game-changer for your practice, and your patients will appreciate the exceptional care provided by your front office team. Don’t let this opportunity pass you by – join us and master difficult conversations today!
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